About My Order
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What will happen to my Same-Day or Express Delivery order if I use a PO box as my shipping address?
Same-Day and Express Delivery orders placed with a PO Box shipping address will be sent back to the OCS warehouse. Once we receive your package and process the return, a refund will be credited via the original method of payment. -
Can I pay with a prepaid credit card?
Yes. We accept all major prepaid credit cards. But don’t get rid of the card just yet. If there’s a problem with your order, we can only issue refunds to the card used at checkout. We recommend keeping your prepaid credit card until you’ve received and are satisfied with your order. Test x 2. -
Do I have to be home to receive my order?
If you choose Same-Day or Express Delivery at checkout, you will need to be home to receive your order and provide valid government-issued photo ID which proves you are 19 years of age or older. For Canada Post delivery, if no one is home, the Canada Post delivery agent will leave a delivery notice card with instructions for pickup.
Anyone who is 19 years of age or older may accept your order, as long as they show valid government-issued photo ID.
If your package is being picked up from a Canada Post outlet by someone other than you, they must show valid government-issued photo ID (or a document such as a utility bill) that shows they have the same address as you. If they do not live at the same address, they must show valid government-issued photo ID and either the notice card (signed by you and with their name printed on it) or a letter of authorization or a legal document (such as power of attorney) demonstrating their authority to act on your behalf.
